Digital currency delivery and refunds.
This policy explains how Silks & Glory handles purchases, delivered virtual currency, payment reversals, and refund requests during pre-launch.
1. Current payment methods
PayPal checkout is currently live. Additional payment methods may be added later only through providers that support video game virtual currency and account-bound digital content.
2. Final sale after delivery
When a purchase is completed, Silks & Glory credits the purchased virtual currency or account item to the signed-in player account. Because the content is digital and account-bound, purchases are normally final once delivered, except where a refund is required by law or by the payment processor.
3. No cash-out or transfer
RacingCash, PremiumCoins, and other virtual items cannot be sold, withdrawn, transferred outside the game, converted to cash, used for real-money gambling, or redeemed for prizes or financial value.
4. Duplicate or failed delivery
If PayPal charged you but the website did not show a successful delivery, contact support with the PayPal order ID, the account email, the product purchased, and the time of purchase. Do not repeat the purchase until support has reviewed it.
5. Refunds, disputes, chargebacks, and reversals
If a payment is refunded, reversed, disputed, charged back, or later fails, Silks & Glory may remove the related RacingCash, PremiumCoins, account items, or entitlements from the account. If the player already spent the currency and the balance cannot cover the reversal, the account may receive a negative adjustment, refund debt, or support review until the issue is resolved.
6. Abuse prevention
Accounts using repeated payment disputes, chargebacks, unauthorized payment methods, exploit attempts, or fraudulent activity may be restricted, suspended, or blocked from future purchases.
7. How to contact support
For purchase support, contact muntasirdawlut2508@gmail.com. Include your Silks & Glory account email and PayPal order or transaction reference.